Frequently Asked Questions
(FAQ)
Frequently Asked Questions (FAQ) – Medical Services and Ambulances
At SISMA we understand that health cannot wait, and we know that our patients—both tourists and residents—may have frequently asked questions before requesting medical care or an ambulance transfer. That’s why we’ve compiled the most common questions to help you resolve them quickly.
What Areas Do your Services Reach?
We have coverage throughout the Costa del Sol, Málaga capital, and a large part of the Costa Blanca. Some of our main operating areas include:
Eastern Andalusia: Fuengirola, Marbella, Mijas, Torremolinos, Benalmádena, Torrox, Nerja, Vélez-Málaga, Rincón de la Victoria, Estepona…
Alicante: Benidorm, Altea, La Nucía, Calpe, Alfaz del Pi, Villajoyosa…
If you have questions about whether your location is included, you can contact us by WhatsApp or through the contact form.
How Long Does it Take for the Ambulance or Doctor to Arrive?
We offer one of the best response times in the area. Under normal conditions, care is usually provided in less than 30 minutes in urban centers and main tourist areas.
Do You Assist Foreign Tourists?
Yes, we provide medical care to tourists of all nationalities. We have multilingual staff (Spanish, English, French, Swedish…) and experience in managing international insurance. In most cases, we deal directly with the insurer without the patient having to pay the cost in advance.
Do You Offer Care in Hotels or Tourist Apartments?
Yes. We attend to patients in hotels, tourist resorts, vacation homes, apartments, and private homes. It is an ideal service for tourists with reduced mobility, fever, gastroenteritis, infections, or other common emergencies.
What Types of Ambulances Do You Have?
We have:
BLS (Basic Life Support): for non-urgent transfers or stable patients.
ALS (Advanced Life Support): with a doctor, nurse, and complete equipment for emergencies.
Each unit complies with current health regulations and hygiene and safety protocols.
Is it Possible to Make an Interprovincial Transfer or to another Community?
Yes. At Servicios Sisma, we carry out national and international health transfers, both scheduled and hospital discharge, in an equipped ambulance and with specialized personnel. We previously evaluate the patient’s medical conditions to guarantee safe and comfortable transport.
We offer the most competitive prices in the sector, without compromising the quality or safety of the service.
What Forms of Payment Do You Accept?
You can pay in cash, by card, or, if your health insurance allows it, without paying any amount in advance. Make sure you have your policy number and passport or identity document on hand to speed up the process.
Can I Request a Medical Report?
Yes. After each intervention, the patient can request a detailed medical report, useful for procedures with their insurance or continuity of medical care in another center.
How Can I Request the Service?
Very easy. You can:
Click on the “Request now” button available throughout the website.
Write to us by WhatsApp.
Call us directly at +34 624 62 86 00
Our team is available 24 hours a day.
If you have not found an answer to your question in these frequently asked questions, don’t worry. Our team is available to help you 24 hours a day. You can contact us by phone, WhatsApp, or through the web form. We continue to expand this section to offer you clear and useful information about our medical services, ambulance transfers, and healthcare. Check these frequently asked questions regularly to stay up to date with any news or changes in our services.